- CUSTOM REQUESTS
As Christmas gets closer, timely exchanges before Dec 25th are next to impossible. Please plan accordingly.
Returned packages can get seriously delayed with the USPS, Fedex and UPS this time of year. With this in mind, we advise waiting until after Christmas to exchange an item with us. We think it's better to have a gift to give, and then exchange later if needed than to be left empty handed.
In regard to order processing, we work 16 hr days, 7 days a week during Christmas. It is our goal to get every order out within 1-2 business days after you place it. Transit times with the USPS can take between 1-5 days to get to their destination depending on factors such as weather, distance, volume, etc.
Please wait till after Christmas to start sending us exchanges since we are super busy getting orders out in time. Customers are responsible for return shipping charges for exchanges, but we will cover the shipping of the new item back to you. Please ask all questions prior to ordering.